Privacy Policy

Overview

WholeLife Functional Medicine (“WholeLife,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through this website. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

This Privacy Policy applies to information collected through our website, contact forms, and related online interactions. It does not govern information collected through third-party systems, including any patient portal, payment processor, lab provider, scheduling platform, or other third-party service, which may have their own privacy policies and terms.

Information We Collect

We may collect the following categories of information through this website:

• Contact information, such as your name, email address, phone number, and any information you choose to include in a contact form or message.
• Inquiry details, such as the type of service you are interested in and the contents of your message.
• Technical information, such as browser type, device type, IP address, referring pages, approximate location data derived from IP, pages viewed, and general website usage information.
• Form submission and anti-spam data, such as timestamps, basic metadata, and related information used to detect abuse or spam.

How We Use Information

We may use the information we collect to:

• Respond to your questions, requests, and inquiries.
• Provide information about services, next steps, or membership options.
• Operate, maintain, and improve our website and user experience.
• Monitor website usage, trends, and performance.
• Detect, prevent, and address spam, fraud, security incidents, or misuse of the website.
• Comply with legal obligations or protect our rights.

Website Forms and Communication

If you submit information through our website forms, we may use that information to contact you regarding your inquiry. Please do not send highly sensitive medical details, diagnosis information, lab results, or other confidential health information through general website contact forms unless you are specifically instructed to do so through a secure method.

General website forms are intended for inquiries such as getting started, membership questions, service questions, and other non-emergency communication.

Patient Portal and Third-Party Platforms

Our website may link to a patient portal or other third-party platforms for intake, secure communication, scheduling, billing, forms, testing, or records access. Those platforms are operated by third parties and are subject to their own privacy practices, security controls, and terms of use.

We encourage you to review the privacy policies of any third-party platform you use through links on our site.

Cookies and Analytics

We or our service providers may use cookies, pixels, log files, and similar technologies to understand website traffic, improve functionality, remember preferences, and support site performance. These technologies may collect technical and usage information about how visitors interact with the site.

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

How We Share Information

We do not sell your personal information. We may share information in limited circumstances, such as:

• With service providers that help us operate the website, forms, communication tools, hosting, analytics, or related business functions.
• When necessary to comply with applicable law, regulation, legal process, or enforceable governmental request.
• To protect the rights, safety, or property of our practice, website users, or others.
• In connection with a business transfer such as a merger, acquisition, reorganization, or sale of assets, if applicable.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, improving services, meeting legal obligations, and resolving disputes.

Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect information collected through this website. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Choices

Depending on your situation and applicable law, you may have the ability to:

• Request access to certain personal information we have collected from you.
• Request correction of inaccurate information.
• Request deletion of certain information, subject to legal or operational limitations.
• Opt out of non-essential communications by contacting us directly.

To make a privacy-related request, please contact us using the information listed below.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children through the website without appropriate authorization. If you believe a child has submitted personal information through this site, please contact us so we can review and address the issue.

Third-Party Links

This website may contain links to third-party websites, tools, podcasts, labs, articles, platforms, or other resources. We are not responsible for the content, security, or privacy practices of those third parties. Accessing third-party sites is at your own discretion.

HIPAA and Medical Information

This website is intended for general informational and communication purposes. Submission of information through general website forms does not necessarily create a provider-patient relationship and may not be the appropriate method for sharing protected health information. If you are an established patient and need to share sensitive medical information, please use the designated secure patient portal or other approved communication channels.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:

WholeLife Functional Medicine
Email: info@wholelifefm.com